Refund and Returns Policy
MyChannels – Refund and Returns Policy
Thank you for choosing MyChannels. We strive to provide you with the best IPTV streaming service. However, we understand that circumstances may arise where you need to request a refund or inquire about our returns policy. Please review our Refund and Returns Policy carefully for information on eligibility and procedures.
Refund Policy
Refund Eligibility:
Refunds may be considered under the following circumstances:
- Billing Errors: If you were incorrectly charged due to a billing error on our part, we will promptly refund the overcharged amount.
- Technical Issues: If you experience technical issues or service disruptions that cannot be resolved within a reasonable timeframe and significantly affect your ability to use our IPTV services.
- Cancellation within Trial Period: Within 7 days of your purchase, you have the option to cancel your IPTV subscription if you are not satisfied. In this case, you will receive a full refund.
Refunds will not be issued for subscription fees outside of the trial period unless exceptional circumstances apply.
Refund Request Process:
To request a refund, please contact our customer support team at [email protected] with the subject line “Refund Request.” In your email, provide the following details:
- Your full name
- Email associated with your MyChannels account
- Subscription plan details
- A description of the issue or reason for the refund request
Our support team will review your request and respond to you within a reasonable timeframe.
Refund Approval and Processing:
If your refund request is approved, we will initiate the refund process as soon as possible. Refunds will typically be issued using the original payment method used for the subscription.
Refund Timeframe:
The time it takes for a refund to be processed and reflected in your account may vary depending on your payment method and financial institution.
Returns Policy
As MyChannels primarily offers digital services, we do not have a physical product return policy. However, if you encounter issues with our IPTV services or have questions, please contact our customer support team at [email protected]. We will be happy to assist you in resolving any concerns promptly.
Contact Us
If you have any questions or need further clarification about our Refund and Returns Policy, please feel free to reach out to us at [email protected]. We are here to assist you and ensure your satisfaction with MyChannels.
Important Note
This policy is subject to change, and any updates will be posted on our website. Thank you for choosing MyChannels as your IPTV streaming provider. Your satisfaction is our priority.