Privacy Policy

Privacy Policy for MiCanales

At MiCanales, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our IPTV services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Includes your name, email address, phone number, and payment details. This information is collected when you subscribe to our services or contact us for support.
• Usage Information: Information about your use of our IPTV services, such as IP address, device type, and browsing data. This information helps us optimize our services and improve user experience.
• Technical Data: Details about how you interact with our platform, including any errors encountered. This allows us to troubleshoot and enhance service performance.

2. How We Use Your Information

We use the collected information to:

• Provide and Manage Our Services: Process your subscription, activate your account, and ensure smooth streaming services.
• Customer Support: Address any issues, respond to inquiries, and provide assistance via our customer support team.
• Improve Service Quality: Analyze usage patterns to enhance our service features, optimize performance, and ensure reliability.
• Marketing and Communication: Occasionally, we may send you promotional emails, newsletters, or offers. You may opt-out at any time by following the unsubscribe instructions provided in the communication.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting our business, or providing services to you, provided that they agree to keep your information confidential.

We may also disclose your information:

• To comply with legal obligations, such as court orders or legal processes.
• To protect our rights and enforce our policies.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. Our systems are designed to protect your data from unauthorized access, disclosure, or misuse. However, while we strive to use the highest standards to protect your data, please be aware that no method of transmission over the Internet is entirely secure.

5. Retention of Data

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or reporting obligations. You may request the deletion of your data by contacting us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track usage patterns, and analyze performance. Cookies are small files stored on your device that help us remember your preferences and improve service. You can control cookie settings through your browser preferences, though disabling cookies may affect your experience on our site.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing Your Data: Request information about the personal data we hold about you.
• Correcting Your Data: Update or correct any inaccuracies in your personal information.
• Deleting Your Data: Request the deletion of your data, subject to any legal requirements for data retention.

To exercise any of these rights, please contact us at [email protected].

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us at:

Email: [email protected]
MiCanales Customer Support

Thank you for trusting MiCanales with your IPTV streaming experience. Your privacy is important to us, and we are committed to protecting your personal information.